My next series of posts are exclusively about PalatiumCare Reports. What are they? How do they work? And how can they be used to improve the quality of life for your residents and the work environment for your staff?
You can see when a resident is calling for assistance on your Alerts screen. When a call is placed, the alert pops up, and the clock starts counting from the time of origination. When a care giver arrives to assist the resident and resets the device in alert, the notification disappears. Did you know that PalatiumCare is also recording every time a resident calls for help and the time it takes for a care giver to respond? From the moment your system is installed, PalatiumCare is recording. And that information doesn't get deleted . . . ever.
Accessing this information is easy. Thanks to PalatiumCare's unique, server-based system, you can access the PalatiumCare system from any PC on your network. When signed in as an administrator, you can simply select the Reports icon in the menu at the top of your PalatiumCare screen. You will be presented with several different ways to interpret the information. Each interpretation tells a different story about your facility.
You can also choose to have PalatiumCare generate a report automatically. If you'd like to know what happened while you were out of the office, a Detailed Event Report can be e-mailed to you every morning. Or your head of maintenance can receive a Maintenance Report once a week without ever having to sign in the system. You choose the report and the frequency with which you'd like to receive it. PalatiumCare reporting is designed for unparalleled ease and convenience.
Let's go over each of the different reports in more detail.
RESIDENT EVENT REPORT
"My dad says that he will push his call button 20 times before someone responds. He says it takes forever to get help when he needs it. What is going on in this place?"
I'm sure you've all experienced a similar accusation from a resident or resident's family member. Even when they can see that your attention is always available to their loved ones when they visit, family members can still wonder (and worry) about the care a parent, spouse or sibling receives when no one is watching. And when it comes to a battle of he-said, she-said, they'll rightly side with their relative. Avoid that argument with a Resident Event Report.
A Resident Event Report will sort all the alerts for an individual resident. You can look up a single event or every call the resident has placed since he or she moved in. The top of the report will give you a summary of the calls placed by that resident, including the total number of calls and the maximum, minimum and average response times. You can then browse a detailed listing of every call from that resident within the designated time period. In this way, you'll be able to show family members that a loved one may press his or her call button 20 times, but the care giver responds in five minutes. Or perhaps there was one time when a care giver took ten minutes to respond, but the average response time is three minutes. This is concrete information to help calm the nerves of an anxious resident or defend your facility against charges of neglect from a family member.
Conversely, you may find that a resident's claims are true. Perhaps there are too many times when a resident is left waiting more than five or ten minutes. The PalatiumCare Resident Event Report will detail when these events occurred, and you can see if the pattern of lengthy wait times corresponds to a certain shift or staff member. You can print this report and present it as a learning tool to your staff. We'll go over more ways PalatiumCare Reports can help your staff in a future post.
To find out more about PalatiumCare, contact a representative at 888-725-2848.
Kirt Graves
Sales Representative
kgraves@palatiumcare.com
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