So far, we've focused on how PalatiumCare reporting can tell you a lot about your staff and residents. But the information available through reporting isn't just about the people who use the system, it's also about the system itself.
My car has recently reached that age where quite a bit of regular maintenance is due. It seems as though every couple weeks, a new light is going on or a new, unsettling sound is being heard. As someone who doesn't know a lot about cars, I find myself constantly frustrated. Clearly, something is wrong. But what? To find an answer, I have to take my car – and my check book – to the nearest garage and ask an expert. At that point, whether or not it was a simple repair that I could have done myself is irrelevant. I've already spent the time and money finding out what the problem is, so I might as well let them fix it.
If something is amiss with your PalatiumCare system, no such frustration is necessary. A PalatiumCare Maintenance Report can show you in one, easy-to-understand document exactly how well your system is functioning and whether any maintenance is required.
MAINTENANCE REPORT
At PalatiumCare, we take pride in how reliable our system is for our users. But if any component of the system isn't working, we want you to know about it right away, giving you time to fix the problem before something goes wrong.
As is the case with all of the reports, the Maintenance Report begins with a summary. The summary can tell you right away if there's anything in your PalatiumCare system that requires attention. It's also a great place to start when learning about the Maintenance Report.
Devices with a low battery. PalatiumCare will warn you when your resident devices need a change of battery. If you check your Maintenance Report once a week, you'll have plenty of notice to order or buy new batteries if you're running low. Below the summary is a detailed list of all the events that comprised your summary. If you see that a battery is low, the detailed list will tell you what device it is and to whom it is assigned.
Devices not checked in. The system is constantly monitoring itself and all its components. When a device is "absent", the system will take note. (If a device is absent for a long period of time, you'll be alerted.) This is a good way to see if there are certain residents who are regularly venturing where there is poor coverage by the system. If you notice a location device is consistently not found, then you'll need to address your wireless coverage in that part of the building.
Devices with tamper triggered. You can set your PalatiumCare system to notify you when a device is being tampered with. You can also look back and see if there's a particular resident who likes to take his or her devices apart. In either case, you'll want to make sure the device is restored and your resident can reliably call for help when he or she needs it.
Total restarts. You may choose to restart your PalatiumCare server from time to time. It's a quick and easy process, and often the first step in trouble-shooting problems. Here, you'll be able to look back and see how often you are restarting your system. (NOTE: The Maintenance Report used as an example in the article is taken from a PalatiumCare demonstration kit. A normal server is not restarted at this frequency.)
Unlike my car, PalatiumCare can tell you exactly what's wrong. Is it an easy problem that you can tackle yourself? Or is there a larger issue that needs the attention of a trained technician? With the Maintenance Report, you'll be able to answer that question, take the appropriate action, and ensure that your system stays reliable.
To find out more about PalatiumCare, contact a representative at 888-725-2848.
Kirt Graves
Sales Representative
kgraves@palatiumcare.com
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