Knowledge is Power, Part 3 – Hourly Summary Report

Your PalatiumCare call system can not only help you improve the care of your residents, but also the efficiency of your staff. Do you know off the top of your head which shift answers more calls at your facility? Or what hour of the day is busiest for your staff? Do you know this because you have a record of the calls or because "everyone knows that"?

Have you ever had staff members say that they are overwhelmed due to the high number of calls they receive? What was your reaction? Do you take their word for it and hire an extra set of hands? Or do you dismiss the complaint?

When you're more interested in the number of calls being registered rather than a specific resident's situation, use an Hourly Summary Report.

HOURLY SUMMARY REPORT

 For most administrators, the overnight shift will always remain a bit of a mystery. What exactly goes on night after night? How reliable is your overnight staff? Are they as responsive and caring as your daytime staff? Do they exceed your expectations? Or fall short? It's difficult to get a realistic picture of what goes on while you're not there. Some facilities resort to purchasing expensive security cameras to monitor staff. But who has the time to watch the tapes? Others have their staff complete detailed work summaries, taking up valuable time and often leading to resentment.

PalatiumCare allows you to get a "snap shot" of what happens at night – or any hour of the day – with an Hourly Summary Report. The summary will break down how many calls were received during any given hour of the day. You can instantly see what the longest, shortest and average response times were. Do you see your average response time going up during a particular time of day? How can your staff work together to make sure that response time is shorter in the future?

Is one shift truly answering more calls than another? Now you know.

Is response time lacking because of the number of events happening at one time? Now you know.

Is there really more going on than your current staff can handle? Now you know.

Use the Hourly Summary Report as a motivational tool. Have the different shifts compete to have the quickest response times. Reward a shift if their response times go down across the board. Recognize a hard-working staff member who always seems to be working when response times are the shortest. There's no limit to the ways you can use the information.

To find out more about PalatiumCare, contact a representative at 888-725-2848.


Kirt Graves
Sales Representative
kgraves@palatiumcare.com