Steve and I had a great time at the ALAA Spring Conference in Montgomery, Alabama last week. Besides the obvious benefits of exiting Wisconsin during a March snow storm, we were really struck by the kind nature and dedication of the care givers and administrators we met while there.
One woman’s story really struck us and acted as a great reminder of why we put so much effort into making PalatiumCare as reliable and safe as possible.
We noticed that she was wearing a gold medal. The ALAA awards these medals to facility administrators that were given a perfect score on their annual review. After a few words of congratulations, she shared with us that she was pretty surprised to have received the honor. You just never know how these things will turn out, she told us. But she believed strongly in her philosophy.
At her facility, her whole team is cross-trained, so that everyone can do everyone else’s job in case of an emergency. As a result, the inspector said her staff didn’t bat an eye as they were being observed. You could tell she was very proud.
The conversation moved on to a discussion about residents with dementia, and specifically this administrator’s love for them. She shared that she was orphaned as a child and didn’t get to have a relationship with her parents. “I don’t have parents to give back to. These are my parents.” she said.
Out of a deep loss, this woman found a calling. To care for her residents is not just a responsibility but a joy. What would the world be like if we all approached or jobs in the same way? As she shared her story, this administrator reminded me of the joy that comes from taking care of our parents . . . whether or not they are the people who gave us life. We’re pretty lucky to get to play a small role in their care.
Kirt Graves
Sales Representative
kgraves@palatiumcare.com
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