One Call

I recently had an issue with my cable connection and had to call their customer service line. As a rule, I try to avoid calling for assistance. Often, I'm left on hold for several minutes, only to be told that I've called the wrong number. Sometimes, the person on the phone will offer to transfer me to the correct number and then promptly disconnect the call. In the unlikely event I reach the department or person that I actually need to speak to, I am almost always left waiting while that person consults twelve other people on how to resolve my issue. The whole thing is a mess.

I'm sure I'm not alone in my hesitation to reach out for help when I have a service or product that isn't working exactly as I expect it to. I also avoid human contact, when I can, when buying products. A click of my mouse on the computer, and the whole process is done.

At PalatiumCare, we're aware of the stigma that comes with having to call for customer service, and so we strive to make your experience as pleasant and expedient as possible. Our customer service mantra: "One Call". That's all you have to make, and you're immediately connected to a real person who can quickly assess your need and, if they can't help you, get you to someone who can.

Ninety-five per cent of PalatiumCare's customer service requests are handled over the phone, and most of those are completed within minutes. If we can't resolve the issue by just talking, trained technicians and customer service representatives can adjust settings on your system remotely, saving the cost of an onsite service call.

And for those people, like me, who prefer to do their shopping online, the PalatiumCare Online Store is available at www.palatiumcare.com/onlinestore/.